This device is so much more than I had originally anticipated, it has full capability of adding so many different devices to any smart home ecosystem. I was able to use it to add a decorative light that I have and uses a remote and has several functions, and was also able to add all of my flameless candles that use a remote as well. When I first bought it, I wasn’t really sure if it was something that was a necessity but as I’ve been building my smart home, I become a bit spoiled with the idea of automation and after getting this device, I found countless additional items in my home that use remote that I’ve been able to add to this hub. It was also able to connect to Alexa so now I can simply say Alexa commands and have all of my candles turn on or off as just a simple example. If you already have a smart home, then I definitely recommend this to unlock new potential to devices that typically aren’t “smart” or even if you don’t have a smart home but have an Alexa device or a Google home, I would still consider this to be able to use your voice instead of using a remote to control devices. I’m looking forward to the upcoming holidays as I know I have a lot of decorations that use remotes and have a feeling I will find even more potential to use this device.

Have a media room with speaker reciever, projector, laptop, Alexa Fire stick, etc. Finally found a remote that allows me to only have to use 1 remote. Was very easy to link to Alexa and I like the set-up. Overall very happy with the purchase, and excited to only have 1 remote for my media room.

1. Great customer and tech support: I can easily file support tickets in the SwitchBot app and always get solid responses within a reasonable time. As an early adopter of new products, I sometimes ran into issues with the firmware, and the customer support team could always relay my reports to the tech team and get back to me with fixed firmware.
2. Matter support: I love Matter because Matter devices can be linked to other smart home systems in parallel (HomeKit and HomeAssistant, in my case). SwitchBot is one of the few companies (if not the only one) that followed through Matter implementation. They have withheld their promises to bring Matter support to existing devices and are adding Matter support to new devices, too.
3. Innovation: SwitchBot Bot is obviously an outstanding innovation that has solved numerous pain points in people's lives. SwitchBot continues to innovate by not only keeping a tunnel vision on traditional smart home devices. I especially love the universal remote because it provides the most accessible physical access I need to access my smart home with maximum flexibility.
4. Solid build quality and affordability: Switch-bot products have build quality and durability. They are reasonably priced, in my opinion, especially when compared to other products that support Matter or HomeKit.

I wanted a universal remote control where I could easily add infrared remote controls or remotely control other devices. But when setting it up I keep getting asked for a hub that isn't reachable via Bluetooth. What is this shit? I bought a universal remote control with infrared and I can't add a normal remote control without a hub. But I have a technical degree and am therefore more capable than 80% of the other users. Unfortunately, this remote control does not do what the normal user would imagine. Unfortunately adding devices is far too complicated and I would like to be able to use the remote control without a hub!!! The remote control apparently also has a built-in infrared sensor. It was advertised that thousands of devices could be controlled with it. And I can't even add my Samsung TV remote without this stupid hub! Really annoying!

SwitchBot Universal Remote (Hub Required)

Very good so far.
Waiting impatiently for Android TV support !

I'm very happy with my hub, it makes thermometers send temperature data in my home, so I can get historical info. With one thermometer it was a good experience, but I have 4 devices in my house and this is really cool.

I use it to control my apple tv, fire tv stick and also my curtain rod 3 at the moment. I will also extend it to other devices the next time.