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Customer Reviews

Based on 13 reviews
85%
(11)
15%
(2)
0%
(0)
0%
(0)
0%
(0)
P
Pb

$9.9 Special Offers (Only for new subscribers)

G
Gareth Edwards

Great offer

A
Ahmad Afa Alrefaey
Top

The price is just awesome for this product 10€ is Top for it
I will also pay 15€ for it with shipping

Y
Yuzo Kanase
Neat gadget works great

Who ever thought of this is Genius.get it if you want a garage opener or switch.

D
Deb Aquino
Great price, great customer service!

You can always find something to turn on and off remotely. This device allows that! At a great price and it shipped super fast! Thanks Switchbot.

Terms and Conditions

Items directly purchased from www.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

3.If your product is unopened you are eligible for a return or refund.

Other notes:

1.If your product is not faulty and you have already opened your device, we do not offer refund or exchange.

2.Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.

3.If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.

4.Before returning an item, please make sure that you contact our returns team at support@wondertechlabs.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.

5.For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.

Return and Refund Procedure

1.If you are looking to apply for a return or refund,please email the following information to support@wondertechlabs.com, we will send a confirmation email to you within 3 business days of your request.

*Order ID

*A description of the reason for your return

* A video/image that explains the issue

2.We will confirm if the package is unopened or not, and will supply a return address to customer.

3.Customer will then send back the package and device.

4.Customer must then provide a tracking number for their delivery.

5.Our processing centre will confirm there are no issues with the return.6.Refund will be processed.

Note: The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. Our warehouse accepts returns every two weeks . If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently; (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can.

The following content should help solve some frequently asked questions regarding our refund policy.

How can I cancel my order?

You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet.

Note:Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at support@wondertechlabs.com.

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30-Day Money Back Guarantee
1 year
warranty
Customer Support

Customer Reviews

Based on 13 reviews
85%
(11)
15%
(2)
0%
(0)
0%
(0)
0%
(0)
P
Pb

$9.9 Special Offers (Only for new subscribers)

G
Gareth Edwards

Great offer

A
Ahmad Afa Alrefaey
Top

The price is just awesome for this product 10€ is Top for it
I will also pay 15€ for it with shipping

Y
Yuzo Kanase
Neat gadget works great

Who ever thought of this is Genius.get it if you want a garage opener or switch.

D
Deb Aquino
Great price, great customer service!

You can always find something to turn on and off remotely. This device allows that! At a great price and it shipped super fast! Thanks Switchbot.