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Customer Reviews

Based on 99 reviews
80%
(79)
20%
(20)
0%
(0)
0%
(0)
0%
(0)
B
Brian
Great product with the Hub

Perfect when your on the go and need to turn something on / off. With the Hub, you can utilize to your liking.

G
Glenn White
Super useful and versatile

Really reliable and versatile device, love that you can make any dumb appliance smart!

Overall really impressed, my only hope is that in the future there is a smaller version

T
Tommy Burns
A Unique Solution

I found the SwitchBot while trying to find a solution for remote powering of my computer. It's exactly the solution for what I needed. It's simple to setup with a 3m sticky back and holds well even after a long time of use. The bot integrates well with Alexa and Siri Shortcuts and the SwitchBot app. You'll need the hub for remote use, but the hub itself also doubles as a remote control. Honestly a lot of practical uses for smartening up older tech in the house.

A
Ap
Great product

Great product. Fast product

J
Jarred
Unique capability done well

This product has saved me, no joke, about $10K. After getting a non standard HVAC Mini Split Heat Pump installed, I found myself in need of some way to set up a replacement thermostat control that required a physical button push. Finding Switchbot, when paired with their mini hub and a temperature sensor, I was able to set up an automatic "scene" to turn the HVAC on and off based on the temperature in my toddler's bedroom. This is by far the best commercial system available that I am aware of. When finding yourself choosing between replacing a system for over $10K or finding a way to control a dumb (non smart) appliance, Switchbot can't be beat.

Terms and Conditions:

Items directly purchased from eu.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

3. If your product is unopened you are eligible for a return or refund.

Other Notes:

1. 30 day Return Policy: If you do not like/are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. Products must be returned in the condition they were received in. If products show evidence of installation or user abuse, or are not in a resalable condition when returned, then the user will not be eligible for a refund or exchange. Should you with to make a refund or exchange, you will be liable for return postage costs.

2. Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.

3. If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.

4. Before returning an item, please make sure that you contact our returns team at support@wondertechlabs.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.

5. For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.

6. In case warranty info is different on product packages, web store pages, and legal requirements, the longest period applies.

Return and Refund Procedure:

1. If you are looking to apply for a return or refund,please email the following information to support@wondertechlabs.com, we will send a confirmation email to you within 3 business days of your request.
*Order ID
*A description of the reason for your return
*A video/image that explains the issue

2. We will confirm if the package is unopened or not, and will supply a return address to customer.

3. Customer will then send back the package and device.

4. Customer must then provide a tracking number for their delivery.

5. Our processing centre will confirm there are no issues with the return.

6. Refund will be processed.

Note:
The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. Our warehouse accepts returns every two weeks . If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently; (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can.

The following content should help solve some frequently asked questions regarding our refund policy.

How can I cancel my order?

You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet. Note: Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at support@wondertechlabs.com

Customer Reviews

Based on 99 reviews
80%
(79)
20%
(20)
0%
(0)
0%
(0)
0%
(0)
B
Brian
Great product with the Hub

Perfect when your on the go and need to turn something on / off. With the Hub, you can utilize to your liking.

G
Glenn White
Super useful and versatile

Really reliable and versatile device, love that you can make any dumb appliance smart!

Overall really impressed, my only hope is that in the future there is a smaller version

T
Tommy Burns
A Unique Solution

I found the SwitchBot while trying to find a solution for remote powering of my computer. It's exactly the solution for what I needed. It's simple to setup with a 3m sticky back and holds well even after a long time of use. The bot integrates well with Alexa and Siri Shortcuts and the SwitchBot app. You'll need the hub for remote use, but the hub itself also doubles as a remote control. Honestly a lot of practical uses for smartening up older tech in the house.

A
Ap
Great product

Great product. Fast product

J
Jarred
Unique capability done well

This product has saved me, no joke, about $10K. After getting a non standard HVAC Mini Split Heat Pump installed, I found myself in need of some way to set up a replacement thermostat control that required a physical button push. Finding Switchbot, when paired with their mini hub and a temperature sensor, I was able to set up an automatic "scene" to turn the HVAC on and off based on the temperature in my toddler's bedroom. This is by far the best commercial system available that I am aware of. When finding yourself choosing between replacing a system for over $10K or finding a way to control a dumb (non smart) appliance, Switchbot can't be beat.