Compatible with Alexa, Google Home, HomePod & IFTTT

Large 3.5L/0.9Gal tank Cool Mist for Bedroom, Top-fill Design, Essential Oil Diffuser,works up to 48 hours

Easily set a desired humidification efficiency from 1-100% and helpful schedule

Working sound below 36dB;High spray mist up to 24 inches;360° rotating nozzle

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Terms and Conditions

Items directly purchased from www.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

3.If your product is unopened you are eligible for a return or refund.

Other notes:

1.If your product is not faulty and you have already opened your device, we do not offer refund or exchange.

2.Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.

3.If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.

4.Before returning an item, please make sure that you contact our returns team at support@wondertechlabs.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.

5.For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.

Return and Refund Procedure

1.If you are looking to apply for a return or refund,please email the following information to support@wondertechlabs.com, we will send a confirmation email to you within 3 business days of your request.

*Order ID

*A description of the reason for your return

* A video/image that explains the issue

2.We will confirm if the package is unopened or not, and will supply a return address to customer.

3.Customer will then send back the package and device.

4.Customer must then provide a tracking number for their delivery.

5.Our processing centre will confirm there are no issues with the return.6.Refund will be processed.

Note: The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. Our warehouse accepts returns every two weeks . If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently; (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can.

The following content should help solve some frequently asked questions regarding our refund policy.

How can I cancel my order?

You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet.

Note:Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at support@wondertechlabs.com.

Question: 
Does it have a built in humidistat to keep humidity level in room at the percentage set in auto mode?
Answer: 

I don't think so, it looks like it requires the switchbot meter to read the actual humidity level, I haven't seen the auto mode turn off when after hours in a small enclosed room.

Question: 
How much is replacement filter and how often to change??
Answer: 
I just saw the replacement filter on Amazon for about $7.99. I would think it would be good to replace it at least once a year.

Question: 
Can I set it to automatically turn on and off during certain hours of the day every day?
Answer: 
Yes if you have a Hub Mini. You can control it via the app and create scenes that control the unit. Even set it to come on when the humidity drops below a threshold if you have the combination thermometer/hydrometer attached to the hub. Personally it did not meet my needs and I have two of them. The water chamber is smaller than most humidifiers so we have to fill them regularly. Not a fan and probably won’t buy another one. Sorry to be so honest but I used mine for a hydroponics room I have and it did not do a great job.

Question: 
Is it just cool mist or can I adjust it to warm?
Answer:

Cool mist. The temp cannot be adjusted but the volume of mist released can be.

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