Shipping Policy

1. Please allow 1 to 3 business days for us to dispatch your order (The shipping time may vary due to the uncontrollable factors, e.g.: political activities, climate changes ). Please be known that we do not process orders or shipping on weekends or holidays. 

2. Please make sure all the shipping information you provide to us is correct. If you need to change the address, please don't hesitate to contact us before the package ship out. We will help you contact the shipping carrier that is responsible for the transportation, but we are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.

3. Our Shipping warehouse is located in Poland.

4. Free shipping for orders over €99.00, we will charge you €9.99 as shipping fee if your orders less than €99.00.

5. Standard shipping is not available for P.O. Boxes and APO/FPO addresses.

6. Please refer to the following table in regards to delivery times for the following countries/regions:
Please note：
(1) Orders from the following areas will be shipped from Hong Kong: Santa Cruz de Tenerife, Las Palmas, Las Palmas de Gran Canaria
(2) This table is for reference only and you may experience delays depending on other factors not taken into account.

If you have any further questions, feel free to contact our support team: support@switch-bot.com