By using our AI+ services, you acknowledge you have read and agreed to our app's general Privacy Policy (accessible via Profile → Preferences → About) as well as this specific privacy policy for AI+ services. This document explains how we collect, transmit, use, and store your information when you use your AI Hub with AI+ functionality. You may decline this policy, but doing so will disable all AI+ services. Important Notice: AI+ services are designed exclusively for indoor residential use. Commercial and public space applications, or any activities involving collection of others' personal information or illegal purposes are strictly prohibited.

Personal Information Collection

When you enable the functionality and subscribe to the service after associating your cameras/Video Doorbell to the AI Hub, the associated devices will begin collecting video footage. The camera uses its onboard AI models to analyze the footage in real-time, detecting motion or scene changes. Upon identifying a triggering event (such as motion or significant scene changes), the camera will locally record the event video, and securely transmit encrypted image extracts to our cloud servers for further processing. PLEASE BE AWARE these images may contain personal information (such as faces or body figures), activities, home environments, furnishings, and potentially children's information.

Transmission and Use of Personal Information

On our cloud servers, the transmitted images are automatically processed by large AI models for image recognition and analysis to detect human motions, vehicles, pets, food, household appliances, and other objects. This generates structured data containing text descriptions of events, which are then transmitted to and displayed in your app. Based on this data, the app retrieves corresponding event videos from AI Hub, determines the local devices to be activated and action commands to be executed according to specific scenarios. This enables you to review corresponding event videos from AI Hub, create scenario-specific Automations with other SwitchBot devices, and perform content-based semantic searches. Importantly, the original video data from AI Hub is never transferred to cloud servers or third parties. Similarly, cloud-processed images and structured data remain strictly confidential. We use this data exclusively to deliver your services and never for AI model training.

Personal Information Storage

Images uploaded to cloud servers are promptly deleted after processing. Structured data remains stored on cloud servers, while you can view and download specific event information through your app. AI Hub stores video footage on its microSD card, with new events automatically overwriting the oldest recordings when storage capacity is reached. During transmission, processing, and storage, data may be anonymized to prevent identification of individuals, and processed structured data cannot be reconstructed into original images. For details about how we store personal data, please check our Privacy Policy in the app (you can find it following the same path mentioned earlier).

Withdrawing Consent

We respect your data rights. To discontinue AI+ services and stop personal information collection, simply disable the AI+ function in the app and ensure cancellation of any AI+ service subscriptions. (Services will remain active until the current subscription period ends, after which all charges will cease.) This will immediately terminate all data collection and processing under this policy. By activating (or reactivating) AI+ services, you acknowledge acceptance of this policy, which is a required condition for service provision. For any inquiries, please contact us via email at privacy@switch-bot.com