1. Make sure your SwitchBot App version is up to date.
2. Make sure SwitchBot Wallet Finder Card has been added to your App.
3. Enable the lost mode in the following order:
- Launch SwitchBot App and log in.
- Tap your Wallet Finder Card.
- Enable the lost mode then fill in the contact information.
Note: When the lost mode is enabled, you will receive an email or push notification when the card's location is updated. The person who finds the card can scan the card's QR code to access your pre-set contact information.
4. If you have any questions, please contact us via SwitchBot App > Profile > Help & Feedback >Feedback.

1. Open Find My App on your iPhone.
2. Tap "Devices" at the bottom of the screen.
3. Tap "+".
4. Tap "Add Other Item".
5. Press the button on the Wallet Finder Card for 2 seconds until it beeps, then tap "Connect".
6. Name your card then tap "Continue".
7. Select an emoji to represent your card then tap "Continue".
8. Your card will be linked to your Apple ID, tap "Agree".
9. Setup will be finished automatically.

When you enable the "Find My Phone" feature in SwitchBot App, pressing the button on your Wallet Finder Card twice will make your smartphone play a sound, as long as it's within Bluetooth range. If you’ve shared the Wallet Finder Card with members in your Home, their phones will also ring if they are within Bluetooth range.

If you have multiple smartphones logged into the same SwitchBot account, pressing the button twice will cause all of them to ring within Bluetooth range.

In case your phone doesn’t ring, we recommend logging out of the SwitchBot account and logging back in, or restarting your phone to resolve the issue. If the issue persists, please contact us via SwitchBot App > Profile > Support >Feedback. We will forward your feedback to our development team for further assistance.