Before you contact us:

Please kindly check the frequently asked questions and guide videos on how to install and use them from the following:

・FAQ: https://support.switch-bot.com/hc/en-us

・YouTube How-to Videos: https://www.youtube.com/playlist?list=PL7WB43a6fh8yX67hsKHBYwhQ-Gg7bzem6

Still not solve your problems?

・Feedback (in SwitchBot App)

Please feel free to submit your opinions and advice from "Feedback" in the upper left menu of the SwitchBot application, such as malfunction, unknown usage, exchange or refund.

*Please attach a video, a picture or a screenshots so we can quickly understand the situations you're facing.

・Support Email: support@switch-bot.com