SwitchBot Lock Ultra Max – One-Year Extended Warranty Terms (EU)

Product: SwitchBot Lock Ultra Max

Contracting Entity: WOAN TECHNOLOGY LIMITED

Registered Office: 9B, Cheong Tai Commercial Building, 66 Wing Lok Street, Sheung Wan, Hong Kong

Extended Warranty Price: €24.90, as displayed at checkout

Total Coverage Period: Up to three years from the original product purchase date, comprising the standard two-year coverage period plus one additional year under this paid Extended Warranty

Important: This Extended Warranty is a voluntary commercial warranty. It is additional to, and does not replace, restrict or reduce, any statutory rights or remedies the customer may have under applicable consumer law, including rights relating to the legal guarantee of conformity.

1. Purpose and Scope

These terms govern the paid one-year extended warranty service offered by SwitchBot for the SwitchBot Lock Ultra Max purchased through the official SwitchBot EU online store. By purchasing this Extended Warranty, the customer agrees to these terms.

Subject to the conditions below, SwitchBot will provide repair or replacement support for an eligible product during the Extended Warranty Period where a covered defect occurs.

2. Nature of the Extended Warranty

The Lock Ultra Max is supplied with a standard two-year coverage period. The paid Extended Warranty adds one further year of commercial warranty coverage after the end of that two-year period. The Extended Warranty therefore runs during the third year following the original product purchase date.

If mandatory consumer law in the customer's country grants rights for a longer period or provides more favourable remedies, those rights continue to apply independently of this Extended Warranty. If any advertising or pre-contract statement for this Extended Warranty is more favourable to the consumer than these terms, the more favourable statement will apply unless corrected before purchase in the same or a comparable way.

3. Eligibility and Purchase Conditions

• The Extended Warranty applies only to a new SwitchBot Lock Ultra Max purchased from the official SwitchBot EU online store.
• The Extended Warranty must be purchased for the same Lock Ultra Max and linked to the relevant product order.
• The customer must retain the original order number, proof of purchase and the email address used for the order.
• The Extended Warranty is intended for the original purchaser and may not be transferred separately from the covered product unless mandatory law requires otherwise.
• The service is intended for private household use within the countries served by the official SwitchBot EU store. Business, professional, rental or institutional use is excluded unless expressly agreed in writing.

4. Price and Coverage Period

The price of the one-year Extended Warranty is €24.90, as displayed at checkout. The Extended Warranty begins immediately after the standard two-year coverage period ends and expires at the end of the third year following the original product purchase date.

A repair, replacement, service delay or temporary inability to use the product does not restart or extend the coverage period, except where mandatory law provides otherwise.

5. Covered Defects

A defect is covered only where all of the following conditions are met:

• The defect occurs during the Extended Warranty Period.
• The product has been installed, maintained and used under normal household conditions and in accordance with the official user manual and safety instructions.
• Following inspection or remote diagnosis, SwitchBot determines that the defect results from a failure in materials, workmanship or an internal component for which SwitchBot is responsible.
• There is no evidence of accidental damage, misuse, unauthorised modification or another excluded cause.

6. Exclusions

The Extended Warranty does not cover:

• Accidental damage, impact, crushing, deformation, scratches, cosmetic damage, liquid ingress, fire or other external damage.
• Incorrect installation, improper handling, misuse, abuse, neglect, use outside the published operating conditions or failure to follow the official instructions.
• Damage caused by doors, locks, cylinders, frames, third-party accessories or other products that are incompatible, defective or improperly installed.
• Unauthorised repair, disassembly, modification, software manipulation or use of parts not approved by SwitchBot.
• Damage caused by abnormal voltage, power supply issues, network or radio interference, or external electrical conditions.
• Loss, theft, deliberate damage, or damage caused by fire, flood, storm, lightning, earthquake or other external events or force majeure.
• Batteries and other consumable items, normal wear and tear, gradual deterioration, reduced battery capacity, protective coatings or cosmetic finishes.
• A product that cannot be identified, has an altered or removed serial number, or was not purchased through an eligible official sales channel.
• Data loss, loss of access, indirect loss, consequential loss, installation costs, locksmith fees, door or property damage, or loss relating to any item other than the covered Lock Ultra Max, except where such exclusion is prohibited by law.
• Any condition that is not attributable to a defect in the covered product.

7. Warranty Service and Remedies

SwitchBot will reasonably determine, after reasonable diagnosis or inspection, whether a covered product should be repaired or replaced. Repairs and replacements approved under this Extended Warranty will be provided without a repair charge to the customer, subject to these terms. Approved repair or replacement will be provided free of the necessary costs covered by this Extended Warranty. If a claim is rejected, SwitchBot will provide the customer with the reason for rejection.

Replacement products or parts may be new or professionally refurbished and will provide equivalent or better functionality. Where the original model is unavailable, SwitchBot may provide a reasonably equivalent successor product.

The aggregate value of services provided under the Extended Warranty will not exceed the original purchase price paid for the covered Lock Ultra Max. If repair is not reasonably possible or the repair cost would exceed that limit, SwitchBot may complete its obligations under this Extended Warranty by providing an equivalent replacement. Nothing in this clause limits remedies that cannot lawfully be limited.

8. Number of Claims

There is no fixed limit on the number of covered repair requests during the Extended Warranty Period, provided that the aggregate service limit has not been reached and each request independently satisfies these terms.

9. How to Make a Claim

Before returning the product or arranging any repair, the customer must contact SwitchBot Customer Support through the contact channel published on the official SwitchBot EU website.

The customer may be asked to provide the order number, proof of purchase, the email address used for the order, the product serial number, photographs or video, diagnostic information and a description of the defect. SwitchBot may provide troubleshooting steps before authorising a return, repair or replacement.

Products must not be sent to SwitchBot without prior return authorisation and shipping instructions. Reasonable cooperation may be required to complete diagnosis and service.

10. Replacement Products

A replacement supplied during the standard two-year coverage period does not restart the original three-year timeline. Where an equivalent replacement is supplied as the final remedy under this Extended Warranty, the commercial Extended Warranty will be treated as fulfilled. Any statutory rights applying to the replacement remain unaffected. A replacement supplied under this Extended Warranty will remain covered for the unexpired remainder of the original Extended Warranty Period, subject to these terms.

11. Cancellation and Refunds

For an Extended Warranty purchased online, the customer may exercise any applicable statutory right of withdrawal, including the EU cooling-off right where applicable, by notifying SwitchBot within the legally prescribed period. The general EU withdrawal period for distance service contracts is fourteen (14) days from conclusion of the contract, subject to applicable national rules and statutory exceptions. SwitchBot will make the legally required withdrawal information and model withdrawal form available where required.

Any additional cancellation or refund conditions published by the official SwitchBot EU store also apply, provided that they do not reduce mandatory consumer rights. No refund will be due where a claim is fraudulent, deliberately misleading or supported by falsified documents, without prejudice to any mandatory legal rights.

12. Customer Costs

The customer is responsible for costs arising from non-covered damage, unauthorised repairs, optional installation or removal services, and any work performed without prior approval. Where inspection confirms that the defect is covered, approved repair or replacement will be handled in accordance with these terms and applicable law.

13. Personal Data

Personal data provided in connection with the Extended Warranty will be processed in accordance with the SwitchBot Privacy Policy and applicable data-protection law. Information will be used as necessary to verify eligibility, diagnose the product, administer claims, provide customer support, prevent fraud and comply with legal obligations. The Privacy Policy identifies the data controller and provides further information on contact details, legal bases, retention periods, data-subject rights and any international transfers.

14. Fraud and Misrepresentation

SwitchBot may reject or cancel a claim where the customer knowingly provides false information, alters proof of purchase, conceals material facts or engages in fraudulent conduct. SwitchBot may recover reasonable costs incurred as a result of fraud where permitted by law.

15. Changes to These Terms

The version of these terms supplied or made available when the Extended Warranty is purchased will govern that purchase. SwitchBot may update the terms for future purchases, but no later change will reduce rights already acquired under an existing Extended Warranty or any mandatory statutory rights.

16. Governing Law

These terms are governed by the law applicable under mandatory consumer-protection and conflict-of-law rules. Consumers may rely on the mandatory protections of the country in which they habitually reside. If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law. Consumers may bring claims before the courts or use consumer dispute-resolution channels available to them under applicable law.

17. Contact

Claims and enquiries should be submitted through the customer-support contact details published on the official SwitchBot EU website at the time of the request.

Document status: Draft for legal and operational review before publication. Confirm the contracting entity, eligible countries, support contact details, VAT presentation, return-shipping rules and effective date before placing this policy on the EU store.

Reference materials:

• SwitchBot Official Paid Five-Year Extended Warranty Service Terms (Japan), used as the structural reference.
• Your Europe – Consumer guarantees, warranties, claims and returns
• Your Europe – Returns and the right of withdrawal