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Customer Reviews

Based on 112 reviews
91%
(102)
9%
(10)
0%
(0)
0%
(0)
0%
(0)
B
BrotherSun2SisterMoon
Worked out perfectly

I bought this Switchbot lock because I wanted a smart lock but I didn't want the hassle of changing out my existing lock. This worked out perfectly. I got the lock, touch Keypad and mini hub combo which you'll need if you want to be able to access the lock or door lock status remotely. Installation was pretty simple. The only thing I was a little frustrated with was that the installation video links were not included in the manual and I had to go looking for them. Also, the tool to open the battery door of the keypad was included but they didn't say in the manual what it is supposed to be used for and that was a little frustrating too. But once I found the installation videos everything became clear and from then on it was so simple to install and set up. Now I can lock/unlock the door from anywhere I have an internet connection. I have multiple ways to lock/unlock the door. And I can check to ensure that I've locked the door from anywhere with an internet connection. And I can still use my existing key in case of emergencies or when there's a power outage. All without drilling fresh holes in my door. I love this product

B
BrotherSun2SisterMoon
Worked out perfectly

I bought this Switchbot lock because I wanted a smart lock but I didn't want the hassle of changing out my existing lock. This worked out perfectly. I got the lock, touch Keypad and mini hub combo which you'll need if you want to be able to access the lock or door lock status remotely. Installation was pretty simple. The only thing I was a little frustrated with was that the installation video links were not included in the manual and I had to go looking for them. Also, the tool to open the battery door of the keypad was included but they didn't say in the manual what it is supposed to be used for and that was a little frustrating too. But once I found the installation videos everything became clear and from then on it was so simple to install and set up. Now I can lock/unlock the door from anywhere I have an internet connection. I have multiple ways to lock/unlock the door. And I can check to ensure that I've locked the door from anywhere with an internet connection. And I can still use my existing key in case of emergencies or when there's a power outage. All without drilling fresh holes in my door. I love this product

A
Andres Abril
Make your house smarter

Extremely easy to install, and 0 invasive. No need to remove your old locks to make your house smarter. It also includes a magnet that works as a sensor to detect if the door is open or close. Calibration was a breeze and so far it has worked flawlessly. Just be mindful you��ll have to buy some CR123A 3V Batteries whenever the included ones run out (I mention this because it��s not a common battery type you have spare at home).

A
Andres Abril
Make your house smarter

Extremely easy to install, and 0 invasive. No need to remove your old locks to make your house smarter. It also includes a magnet that works as a sensor to detect if the door is open or close. Calibration was a breeze and so far it has worked flawlessly. Just be mindful you��ll have to buy some CR123A 3V Batteries whenever the included ones run out (I mention this because it��s not a common battery type you have spare at home).

A
Adam D. Dunefsky
18 seconds to install

I have worked in the Home Automation Industry for 15 yrs and love to pimp out homes.

However, its not always easy to find consumer grade solutions for apartments that actually work and have great support.

There are tons of automated locks out there, but they are either for Deadbolts or need to be installed in the door.

Nothing for MORTISE LOCKS where the bolt is part of the door's handle mechanism.

So trust me when I say how thrilled I was to find SwitchBot and a sturdy device that can just attach to my mortise latch and turn it automatically. No need to install another deadbolt latch.

Took me 18 seconds to install on my door and a minute to set up in the app. I even added the Keypad option which gives me fingerprint, pin code, or NFC card choices.

So whenever I rent out my home, I just set up a temporary PIN that expires when I choose
and use the Mini Hub to have the lock communicate with my phone when the door is unlocked/locked. No need to handover keys anymore.

I can also set a time for it to automatically relock the door.

Highly Recommended.

Terms and Conditions:

Items directly purchased from eu.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

3. If your product is unopened you are eligible for a return or refund.

Other Notes:

1. 30 day Return Policy: If you do not like/are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. Products must be returned in the condition they were received in. If products show evidence of installation or user abuse, or are not in a resalable condition when returned, then the user will not be eligible for a refund or exchange. Should you with to make a refund or exchange, you will be liable for return postage costs.

2. Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.

3. If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.

4. Before returning an item, please make sure that you contact our returns team at support@wondertechlabs.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.

5. For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.

6. In case warranty info is different on product packages, web store pages, and legal requirements, the longest period applies.

Return and Refund Procedure:

1. If you are looking to apply for a return or refund,please email the following information to support@wondertechlabs.com, we will send a confirmation email to you within 3 business days of your request.
*Order ID
*A description of the reason for your return
*A video/image that explains the issue

2. We will confirm if the package is unopened or not, and will supply a return address to customer.

3. Customer will then send back the package and device.

4. Customer must then provide a tracking number for their delivery.

5. Our processing centre will confirm there are no issues with the return.

6. Refund will be processed.

Note:
The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. Our warehouse accepts returns every two weeks . If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently; (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can.

The following content should help solve some frequently asked questions regarding our refund policy.

How can I cancel my order?

You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet. Note: Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at support@wondertechlabs.com

Customer Reviews

Based on 112 reviews
91%
(102)
9%
(10)
0%
(0)
0%
(0)
0%
(0)
B
BrotherSun2SisterMoon
Worked out perfectly

I bought this Switchbot lock because I wanted a smart lock but I didn't want the hassle of changing out my existing lock. This worked out perfectly. I got the lock, touch Keypad and mini hub combo which you'll need if you want to be able to access the lock or door lock status remotely. Installation was pretty simple. The only thing I was a little frustrated with was that the installation video links were not included in the manual and I had to go looking for them. Also, the tool to open the battery door of the keypad was included but they didn't say in the manual what it is supposed to be used for and that was a little frustrating too. But once I found the installation videos everything became clear and from then on it was so simple to install and set up. Now I can lock/unlock the door from anywhere I have an internet connection. I have multiple ways to lock/unlock the door. And I can check to ensure that I've locked the door from anywhere with an internet connection. And I can still use my existing key in case of emergencies or when there's a power outage. All without drilling fresh holes in my door. I love this product

B
BrotherSun2SisterMoon
Worked out perfectly

I bought this Switchbot lock because I wanted a smart lock but I didn't want the hassle of changing out my existing lock. This worked out perfectly. I got the lock, touch Keypad and mini hub combo which you'll need if you want to be able to access the lock or door lock status remotely. Installation was pretty simple. The only thing I was a little frustrated with was that the installation video links were not included in the manual and I had to go looking for them. Also, the tool to open the battery door of the keypad was included but they didn't say in the manual what it is supposed to be used for and that was a little frustrating too. But once I found the installation videos everything became clear and from then on it was so simple to install and set up. Now I can lock/unlock the door from anywhere I have an internet connection. I have multiple ways to lock/unlock the door. And I can check to ensure that I've locked the door from anywhere with an internet connection. And I can still use my existing key in case of emergencies or when there's a power outage. All without drilling fresh holes in my door. I love this product

A
Andres Abril
Make your house smarter

Extremely easy to install, and 0 invasive. No need to remove your old locks to make your house smarter. It also includes a magnet that works as a sensor to detect if the door is open or close. Calibration was a breeze and so far it has worked flawlessly. Just be mindful you��ll have to buy some CR123A 3V Batteries whenever the included ones run out (I mention this because it��s not a common battery type you have spare at home).

A
Andres Abril
Make your house smarter

Extremely easy to install, and 0 invasive. No need to remove your old locks to make your house smarter. It also includes a magnet that works as a sensor to detect if the door is open or close. Calibration was a breeze and so far it has worked flawlessly. Just be mindful you��ll have to buy some CR123A 3V Batteries whenever the included ones run out (I mention this because it��s not a common battery type you have spare at home).

A
Adam D. Dunefsky
18 seconds to install

I have worked in the Home Automation Industry for 15 yrs and love to pimp out homes.

However, its not always easy to find consumer grade solutions for apartments that actually work and have great support.

There are tons of automated locks out there, but they are either for Deadbolts or need to be installed in the door.

Nothing for MORTISE LOCKS where the bolt is part of the door's handle mechanism.

So trust me when I say how thrilled I was to find SwitchBot and a sturdy device that can just attach to my mortise latch and turn it automatically. No need to install another deadbolt latch.

Took me 18 seconds to install on my door and a minute to set up in the app. I even added the Keypad option which gives me fingerprint, pin code, or NFC card choices.

So whenever I rent out my home, I just set up a temporary PIN that expires when I choose
and use the Mini Hub to have the lock communicate with my phone when the door is unlocked/locked. No need to handover keys anymore.

I can also set a time for it to automatically relock the door.

Highly Recommended.